Welcome to Laboratoires Native, owner of the website jowae.ca site. Should you choose to browse our website without reading the Terms and Conditions, please note that you are nonetheless bound by the conditions therein contained.  
The present Conditions define the rights and obligations of parties during sales carried out on the Site. They govern all steps in the order process, from placement through to tracking and processing. 
These Conditions are for the end consumer exclusively, namely, any person 18 years and over not transacting as a retailer.  
 Laboratoires Nativereserves the right to adapt or modify, at any time, the Conditions on its website. We invite you to visit these pages periodically to review the Conditions currently in effect, which are mandatory and binding. If modified, the Conditions in effect at the time of your website visitors will have precedence. Please note that for disputes arising from the validity of the Conditions governing a transaction, digital computer records will be used as evidence between parties.  
The Site exclusively accepts orders shipped within Canada. 

Publisher 

The website jowae.ca is published by LABORATOIRE NATIVE CANADA Inc, a Canadian company its headquarters at 1301-740 Rue Notre Dame Ouest, Montréal, (Québec)  H3C 1J2, registered in Quebec under the number 1144077220.
The Canadian Corporation Number is 121253744.

Director of Publication: Stephane Enouf
Contact: by emailing canada@jowae.com 
 

Applicable law

The Site and the present legal statement are subject to the law of the Province of Québec (Canada)

RESPONSIBILITY 

Laboratoires Native cannot be held liable for the improper use or purchase of the products it sells. Prior to all orders being placed, customers must attest to having the full legal capacity to transact with Laboratoires Native and abide by its Conditions. 
 Laboratoires Native cannot be held responsible for: the non-operation or temporary interruption of service as well as any inability to access the Site, the improper use of the Site caused by external factors, any indirect damage resulting from viruses, hacking, loss of customer data or records during transactions on the Site, potential shipping delays caused by the courier or postal service (these delays do not entitle customers to damage claims), and all other damages incurred, directly or indirectly, during delivery.   
 Laboratoires Native retains ownership of products until full and final payment of an order. Once an order has been delivered to the customer and received, the latter becomes responsible for the product.  

PRODUCT INFORMATION 

All product and service descriptions, other texts, graphics, documents, files, videos, and other content (all of which are referred to below as the “Content”) are provided for informational purposes only and are subject to change at any time. We do not and cannot warrant or verify that any Content represents the most current or accurate information on any topic. Other than for your use of the Site as expressly permitted in these Terms & Conditions, you must not access or attempt to access any systems or servers on which the Site is hosted or modify or alter the Site in any way. 

COPYRIGHT AND TRADEMARK 

The Content and the Site are the sole property of  Laboratoires Native and/or its licensors, may be protected by copyright, trademark and other intellectual property laws, and may not be used except in accordance with these Terms & Conditions or with  Laboratoires Native express written consent. You must not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content. All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the “Marks”) that appear on the Site are proprietary to  Laboratoires Native or such marks’ respective owners.  
You must not display or reproduce the Marks other than with the prior written consent of  Laboratoires Native. You must not remove or otherwise modify any trademark notices or other proprietary notices from any Content. The company  Laboratoires Native reserves the right to take legal action in the event of any infringement of its intellectual property rights, including in cases of criminal action.  

PRICES 

All prices are in Canadian dollars. According to Canadian law, your purchases on the Site will be taxed according to your shipping address. Quebec customers must pay GST and PST. Customers from the rest of Canada must pay GST and HST, where applicable. 
In addition to product prices that include taxes, you must pay a portion of the shipping fees whose amount will be specified on your purchase order prior to order confirmation and in compliance with our Shipping and Returns policy. 
Prices on the Site are subject to change throughout the year.  Laboratoires Native reserves the right to modify prices without prior notice. Products ordered are charged at prices in effect when the order is placed.  

PROMOTIONAL OFFERS 

All product promotions on the Site are limited to Canada. Promotional offers are valid only within the eligibility period of the promotion in effect. Promotional offers may vary throughout the year. In addition, promotional offers (promotions, rebate coupons, etc.) are non-cumulative, with the exception of promotions on FREE Shipping.

RETURNS & REFUNDS POLICY

The return or exchange will be done under the retailer return policies. We gladly accept any unused items purchased on jowae.ca. 

We cannot accept items that have been opened unless the product is damaged or defective. If a set is being returned, all products in the set must be returned. If your order contained a GWP (Gift With Purchase) all products making up the gift must be returned along with the items you are returning. In case of damaged, defective or incorrect item, please contact us by e-mail at info@jowae.ca.

Merchandise purchased on jowae.ca must be returned within 30 days of the ship date. 

Please make sure that the product has been unused and the packaging is still in place. 

If you have an account, you can print out the Return Form online by going to My Account then click on My Returns. If you do not have an account, please contact us at canada@jowae.comas soon as you decide to return your items. (Within 30 days of the ship date)

Refunds will be issued based on the original form of payment. Please allow up to 7-10 business days from when we receive the items for your account to be refunded. Business days are from Monday to Friday, excluding holidays within Canada. Items purchased outside of Canada are not eligible for returns.